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user_hjasql
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Saturday, June 13th, 2026 4:14 PM

Down line

Hello, I reside on Cleveland Ave. in Hobart, Indiana. We had a nasty storm here the other day and it took down what appears to be the physical  Internet line. I’ve been trying to get a hold of customer service, but I’m told there are no live agents to speak to. I understand the service cannot be restored until the line is fixed.

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XfinityJon

Official Employee

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1.5K Messages

3 hours ago

Good afternoon user_hjasql thank you for reaching out through our Xfinity Community Forum. I can certainly understand the concern if service has been interrupted because of weather. We do send out communications by text message, are you currently signed up for our text communications? If you are not, you can get more information here. When weather related incidents do occur our teams need to wait for the okay to begin work for safety. We definitely work to get service back up and running as promptly as possible. Please let me know if this helps. 😀

 

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user_hjasql

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2 Messages

Line is down. Service will not be restored until line is repaired. 

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XfinityBenjaminM

Official Employee

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3K Messages

 

user_hjasql We'll need to get more information from you to help you properly. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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2 hours ago

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