Oh no, user_51dnxm! You've reached the right team for help. You can report a downed line online using Xfinity Assistant. To get started visit xfinity.com/xfinityassistant. Type a message to let us know what your issue is (Hazardous or Dangerous Wires). Click Continue. Review all your information to make sure it’s accurate. Click Submit when you’re ready. You’ll see a confirmation page as well as receive a confirmation email. Requests will be worked in the order they're received. Your patience is appreciated as we work to resolve your issue as quickly as possible.
You’ll receive emails along the way to let you know about the status of your request, and if needed, we may contact you on the phone number you provided to gather additional information to help us resolve your issue. Once we’ve fixed your issue, we’ll send an email to let you know that everything’s all set.
XfinityThomasA
Official Employee
•
2.3K Messages
9 months ago
You’ll receive emails along the way to let you know about the status of your request, and if needed, we may contact you on the phone number you provided to gather additional information to help us resolve your issue. Once we’ve fixed your issue, we’ll send an email to let you know that everything’s all set.
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