Hello, @user_8i8hq5! Thank you for bringing this concern to our attention. That's definitely something we'd like to address as quickly as we can for you! To clarify, is this an aerial line connected to your property that has fallen? May I ask when you first noticed the line was down? Also, have you attempted to report this issue through our Xfinity Assistant? That's one of the fastest ways to get a ticket in, but our Digital Care Team is here to help if you run into any issues.
EG
Expert
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104.4K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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1K Messages
3 days ago
Hello, @user_8i8hq5! Thank you for bringing this concern to our attention. That's definitely something we'd like to address as quickly as we can for you! To clarify, is this an aerial line connected to your property that has fallen? May I ask when you first noticed the line was down? Also, have you attempted to report this issue through our Xfinity Assistant? That's one of the fastest ways to get a ticket in, but our Digital Care Team is here to help if you run into any issues.
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