1 Message
Down line
How do you report and get a down cable wire fixed? I’ve had 6 tickets, all closed and several phone calls in about 5 days. This process is trash. I hope nobody trips or a vehicle doesn’t get caught and someone sues Comcast.
or maybe I can print this out along with all of my closed tickets to give that persons attorney.
XfinityJoe
Official Employee
•
747 Messages
1 year ago
@user_fwjcfh Our team would be happy to assist.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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