Skip to main content

    Support

    Offers

U
user_rtxpz7
1st Topic

1 Message

Sunday, December 15th, 2024 9:44 PM

Down line in yard

There is a downed line across the road and my yard. Xfinity says the issue is resolved but it isn’t. I can’t talk to anyone. Please help. How can I contact them?

Question

 • 

Updated 

5 months ago

23

2

0

EG

Expert

 • 

110.2K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

5 months ago

 

user_rtxpz7, Hi! Thanks for taking the time out of your day to reach out. We definitely understand the importance of getting that downed line raised. I am sorry to learn that the issue isn't resolved. You've come to the right place. Our team is a dedicated group of experts who are committed to downed line issues such as this over social media. We can help. Just to confirm, have you checked to ensure this is an XFINITY line and not another provider or utility line? Are you able to send us a picture of the line?

 

0

0

forum icon

New to the Community?

Start Here