Hello @user_zr85h0, thank you for taking the time to leave a post. I completely understand how frustrating it must be to have a downed line that might be impacting your services. We know how important it is to stay connected, and I want to make sure we get this resolved for you as quickly as possible. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityMarshante
Official Employee
•
619 Messages
3 hours ago
Hello @user_zr85h0, thank you for taking the time to leave a post. I completely understand how frustrating it must be to have a downed line that might be impacting your services. We know how important it is to stay connected, and I want to make sure we get this resolved for you as quickly as possible. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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