Visitor
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1 Message
Down Hardline
The hard-line was down from a storm fall of 2025. We were temporarily connected to the down line zip tied to a tree. A new hard-line was installed on the poles but has not been connected. The down hard-line is laying above our creek Quiggle Creek. Please finish the job.
XfinitySara
Official Employee
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2.5K Messages
8 hours ago
Hey there, @CJIM! Thanks for reporting this line issue to our Digital Care Team over the Xfinity Community Forum. That is definitely something we want to help address as quickly as possible! First, may I ask if you've already tried to request the line be raised and/or removed based on the permanent line, via the Xfinity Assistant?
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