Visitor
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1 Message
Down connection line
I couldn’t get through to anyone on the phone number, but there is a down connection line and one hanging in my neighbors backyard in the back alleyway behind my house. We had to drive over it To get into our backyard
XfinityKam
Official Employee
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237 Messages
1 hour ago
@user_ccgg94 Hello! Thank you for reaching out to us here on Forums regarding the line that's down. This is going to require some further review
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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