Visitor
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1 Message
Down Comcast line
This is the 3rd time I have tried to post every time the website fails. Why am I even surprised? I have a very very low hanging Comcast line in my backyard. Yet I call and I get just transferred in circles and this online forum keeps crashing. I need this problem rectified before one of my children trips on this problem wire
XfinityRaf
Official Employee
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963 Messages
3 days ago
Good afternoon @user_j40n5o, and thanks for taking the time to report the low hanging line in your yard. If you could send our team a direct message with your full name and full address, we can work on getting the line raised.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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