Visitor
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3 Messages
Down cables blocking traffic. Need immediate help!
The cable lines are hanging in the street in from of my house. They need to be repaired immediately. I put in a request vis chat and just received an email saying the issue was fixed but they have not. I need this fixed before it gets dark outside. Someone is going to run into them.
Responses
Accepted Solution
XfinityMarcos
Official Employee
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275 Messages
10 d ago
Hello, @user_1746da, thank you for reaching out in our forum for help with your downed lines. I'm sorry your previous ticket didn't result in a fix, but I have your back on this. I think it's really great you're on top of this for your community. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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user_1746da
Visitor
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3 Messages
10 d ago
I'm sorry I'm trying to understand what icon I need to get a PM to you and I just can't seem to find it. The peer to per chat?
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user_1746da
Visitor
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3 Messages
10 d ago
Message was sent to "Xfinity Support" vis peer to peer chat icon. I hope this works. These lines really need to get fixed. They're just a few feet above the street on the right side and I'm worried a car will cathc them and do damage to either my house, the car, or both. This REALLY needs to get fixed ASAP!
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