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Visitor

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3 Messages

Wed, Jul 21, 2021 10:47 PM

Down cables blocking traffic. Need immediate help!

The cable lines are hanging in the street in from of my house.  They need to be repaired immediately.  I put in a request vis chat and just received an email saying the issue was fixed but they have not.  I need this fixed before it gets dark outside.  Someone is going to run into them.

Responses

Accepted Solution

Official Employee

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386 Messages

2 m ago

Hello, @user_1746da, thank you for reaching out in our forum for help with your downed lines. I'm sorry your previous ticket didn't result in a fix, but I have your back on this. I think it's really great you're on top of this for your community. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Visitor

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3 Messages

2 m ago

I'm sorry I'm trying to understand what icon I need to get a PM to you and I just can't seem to find it.  The peer to per chat?  

Visitor

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3 Messages

2 m ago

Message was sent to "Xfinity Support" vis peer to peer chat icon.  I hope this works.  These lines really need to get fixed.  They're just a few feet above the street on the right side and I'm worried a car will cathc them and do damage to either my house, the car, or both.  This REALLY needs to get fixed ASAP!

Again

Expert

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26.5K Messages

@user_1746da

In the meantime you probably should notify your police department if the lines are that low.

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