U

Tuesday, July 30th, 2024 7:10 PM

Closed

Down cable wires

There are wires hanging from the pole in my yard. I called the electric utility company and they came out to investigate and said they were not power lines, but Xfinity cable lines. I'm trying to find a phone number to call to reach customer service, but this is all I've found. Is there a number I can call to get a service truck to fix or remove the lines?

Official Employee

 • 

747 Messages

9 months ago

Thank you for reaching out @user_pqjm7x our team would be happy to assist. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

forum icon

New to the Community?

Start Here