RayfordW's profile

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Tue, Oct 6, 2020 1:00 PM

Down Cable Wires from Storm 2 weeks ago still on ground

Hello, I have been having problems getting through your automated system to report once again that Comcast wires were ripped down during the storms a few weeks ago. The wires are still on the ground and are begining to fray. Are your guys planning on coming out here soon? Not much longer before wire breaks and service will be disrupted. I believe the Comcast Construction Crew will have to come out to fix the lines from what a Comcast rep said when I  last spoke to someone on the phone. Thank You

Sincerely Rayford Woods



Official Employee


6.1K Messages

7 m ago

Hi @RayfordW


Thanks for posting to the Xfinity Forums to inform us of the damaged wires from the storms a few weeks ago. No need to call in again. I can help by contacting your local maintenance team so we can get a crew out. To get started, can you please send me a private message with your full name, as it's listed on the billing statement? Click on my name ComcastChe, then click Send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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