Visitor
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1 Message
Down Cable Wire
There is a down cable wire in the front yard of my house. We had the electric company come look at the wire and they referred us to you.
Visitor
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1 Message
There is a down cable wire in the front yard of my house. We had the electric company come look at the wire and they referred us to you.
EG
Expert
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116.8K Messages
12 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeffB
Official Employee
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182 Messages
12 days ago
Hello user_jgvrbd, thank you for reaching out to us in our Xfinity Community forums, we appreciate you and your time. We will need more information to address this properly.
If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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