Visitor

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4 Messages

Friday, February 27th, 2026 2:30 PM

down cable wire

I have a cable wire across my driveway. I have been calling for days now and nothing.  I need to at least get my car out.  Can I drive over it?  

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Official Employee

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52 Messages

8 hours ago

Hello @user_t7ti6t Thank you for taking the time to connect with us here in the Forum space. I need a bit more information in order to answer your concern about the down cable wire. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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