down cable wire

I was on the phone with your company and finally got a technician appt. Hopefully they show up . I have called 3 times in as many days and was assured they would come. But nothing. Not great customer service. 

Thank you and fingers crossed this gets resolved later today 

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So, I called again this morning, your representative said they made a technician appointment for today between 12-2.  I just called again and was told that was incorrect.  It could be as late at 11:30.  It is a 5 minute job. Send a lineman with a bucket truck and have him stick the wire back up to the pole.  I cannot believe this hasn't been done yet. It's been 4 days!  I am going to take a chance and drive over the cable. A billion dollar corporation and this is how you treat your customers.