Down cable lines

coco02 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that no one has shown up yet. We'll be happy to take a look and see what is going on. It is also possible that we may be waiting for the power company to take care of their lines first due to safety concerns. Please send a Direct Message with your full name and address so that we can take a closer look. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message