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user_998039
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Tuesday, July 7th, 2026 2:26 PM

Down cable line

The cable line at [Edited: Personal Information] is down on ground and arching in my backyard causing tripping hazard.  I've tried calling, I tried reporting it on the report page and it's not working says report not submitted try again!!!

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user_998039

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7 Messages

1 day ago

Cable line is on the ground and arching in backyard causing tripping hazard.  Trying to call to report it and I can't through to live agent.  Even the page that supposed to let you report it keeps saying try again.  I'm really frustrated! 

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XfinityKassie

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2.5K Messages

 

user_998039 Good morning! We appreciate you taking the time to bring the line concerns to out Xfinity Forums. I can see how this would be frustrating, and I'd be happy to help you. Addressing these concerns of safety are one of our top priorities. Please send a Direct Message with your name and service address. 
 
Click "Sign In" if necessary. 
Click the "Direct Messaging" icon. 
Click the "Start new conversation" (pencil and paper) icon. 
In the "To:" line, type "Xfinity Support". 
As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
An "Xfinity Support" graphic will replace the "To:" line. 
Type your message in the text area near the bottom of the window. 
Press Enter to send it.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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XfinityKassie

Official Employee

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2.5K Messages

@user_czntlb We have received new posts regarding your concerns. Please send a Direct Message so that I may better assist you with your concerns regarding your cable line. I look forward to working with you today! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 day ago

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user_998039

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7 Messages

Please help with down cable line and wires from cable box are damaged

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1 day ago

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