Down cable line

user_oxe36j Welcome to our community forum! Thank you for reaching out so we can raise the cable line back up to an appropriate level. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution.