down cable line

Question

the cable line connecting our home to the main line over the street has come loose from the storm.  it’s now hanging down and sitting on top of the car in the driveway.  please send a truck to tie it back up.   thanks.

XfinityAmandaB · Answer

user_hiwidh Thank you so for letting us know about this line. We do have to get some more information to help get the line addressed for you. You can also use the steps on our report an issue page to help get that line reported without waiting around on us.

Customer Service

user_hiwidh

down cable line

XfinityAmandaB

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