Visitor
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3 Messages
Down cable line
there’s a low cable line in our street. Trucks can hit it. It needs to be fixed. I put in a support ticket but no response.
Visitor
•
3 Messages
there’s a low cable line in our street. Trucks can hit it. It needs to be fixed. I put in a support ticket but no response.
XfinityJon
Official Employee
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719 Messages
17 hours ago
Good evening user_i644ga. I can certainly understand the concern if there is a downed line. You have reached the right team, and we will be more than happy to assist. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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