Visitor
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1 Message
Down cable line
We have multiple trees that are hanging on our cable line. Our internet is intermittent and not reliable because of it. The location of the line down is Between [Edited: "Personal Information"]
Can you have someone contact me to confirm the issue and plan to fix the line?
Thanks
XfinityAmira
Official Employee
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4.4K Messages
2 hours ago
Hi user_gz4344! Thanks for visiting our Xfinity Forum. We appreciate you taking the time to let us know abut this downed line. My team is here to help and would be more than happy to get a ticket created for this. So that we can create that ticket, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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