Down cable line

I have a torn cable line and a low hanging line.Its been like this now for a few days and comcast/xfinity acts like this is not a saftey issue. Its been reported tuesday and they won't be out until the following week. How is this acceptable?? A semi truck struck it driving down the road because the last tech hung it too low! I have yet had a tech reach out to me or show up to evaluate or make repairs. This customer service is horrible and i dont think they have any regards concerning saftey to the public or their costomers. If they did this down line would have been a priority!

Responses

XfinitySara

Official Employee

•

1.8K Messages

5 days ago

Hello, @user_5bm8dw! Thanks for taking the time to report this concern on our Xfinity Community Forum. We'd definitely like to take a closer look, and you're in good hands here :) Our team is awesome to work with because we can not only address any service concerns, but we can escalate requests like these to make sure they are handled as quickly as possible for you. Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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Customer Service

user_5bm8dw

Down cable line

XfinitySara

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