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user_jxfv71
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3 Messages

Saturday, November 2nd, 2024 8:27 AM

Down cable line

The Xfinity line is down and city officials said it needs to be raised and moved away from pool

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12 days ago

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XfinityKassie

Official Employee

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1.3K Messages

13 days ago

 

user_jxfv71 Good morning! Thank you for taking the time to reach out to our Community Forums Team  regarding your down line. Community safety is one of our highest priorities. I'd be happy to help you get a ticket issued to our local team. Can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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user_jxfv71

3 Messages

[Edited: "Personal Information"]

(edited)

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13 days ago

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XfinityKassie

Official Employee

 • 

1.3K Messages

 

user_jxfv71 Thank you for sending over your information. Please login, and send a Direct Message to keep your information private and secure. 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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user_jxfv71

3 Messages

@XfinityKassie​ my address is [Edited: Person information] Please send someone to deal with the down cable line

(edited)

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12 days ago

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XfinityThomasC

Official Employee

 • 

2K Messages

@user_jxfv71 to protect yourself and your account security online please do post personal information on public posts. Follow the directions to move into direct messaging. If there are any issues with this process please let us know. To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

12 days ago

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