Down Cable Line and Unable to contact support

Question

I am now on my 5th day without service after a down cable  line down the street. I have been unable to communicate with support due to being blocked from getting through due to the area outage. I am beyond frustrated with my customer service experience and the lack of communication related to repairs. I am dependent on an Internet connection for my job and this is beginning to impact my career. I would like to be contacted to have a better idea when I can expect my service to be restored.

XfinityAmandaB · Answer

user_gbcqwt Thank you so much for your post about help with service restoration. We do apologize for any inconvenience any interruption may cause and provide real-time updates using our Xfinity status center and your Xfinity account. If you are one of our customers impacted by Helene know our teams have been working around the clock as soon as they were given the all-clear to enter areas to get services restored. In some areas, we do not have estimated times available due to the amount of work needed and even needing to wait for other services before we can start work. To report any line issues we ask you to use these steps here: https://www.xfinity.com/support/articles/report-an-issue to make sure your request is received. If you have used that process we are aware of the line and will complete repairs as soon as possible. If you do not see any alerts when you access the Xfinity status center let me know.

XfinityRichard · Answer

It was a pleasure @user_gbcqwt working with you in private and getting you taken care of. Please don't hesitate to reach back out if you have any further questions or concerns, we'll always be here for you.-Richard

Customer Service

user_gbcqwt

Down Cable Line and Unable to contact support

XfinityAmandaB

XfinityRichard

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