Double charged and WiFi not working

I was charged on January 22nd and again on January 26th. I got an email today stating that I need to renew my pass because it’s expired. My WiFi hasn’t been working for the past three days

Responses

Oldest First

Selected Oldest First

XfinityMatthew

Official Employee

•

1.3K Messages

1 hour ago

Hello @user_94r7qc Sorry to hear the Wi-Fi is not working. We would love to help figure this out for you. Just to clarify did you pay for the NOW Wi-Fi pass or do you have our regular in home service?

2

0

U

user_94r7qc

Visitor

•

2 Messages

I payed for the NOW WiFi pass

Like

Reply

26 minutes ago

0

XfinityMatthew

Official Employee

•

1.3K Messages

Our team will unfortunately not have access to anything with the NOW Wi-Fi pass. Customer service contact information should be in the email confirmation you received after paying for it. Otherwise you can also try the support chat at Xfinity.com/NOW

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

14 minutes ago

0

Customer Service

user_94r7qc

Double charged and WiFi not working

XfinityMatthew

user_94r7qc

XfinityMatthew

New to the Community?