double billing at a single family residence
My ex-boyfriend opened an account with Xfinity after I moved out and called to cancel my service in November 2019. I was told that, since Xfinity will not open two accounts on the same single family home, that no further action was needed once my ex opened his account.
I just noticed I've been paying cable and internet at that address this entire time. When I called customer service to be disconnected and dispute the charges, I was blamed for being careless in not noticing these charges earlier on. They suggested I have my ex put me on his account so I could see why there were two accounts at that address, since they couldn't discuss his account details with me. This is nonsensical and beyond unfair. What recourse do I have?