Visitor
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1 Message
Double account
Xfinity created two accounts for me when I signed up, and after several calls, the account still exists, and has now been sent to collections. I've just closed out my actual, fully paid account, but I can't seem to get someone in store or over the phone who can help me delete the erroneous account. This has made me 100% sure that I will never have another account with xfinity. It has been nearly 7 months with multiple communications both online and in store and it still has yet to be rectified. This is exhausting.
EG
Expert
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120.3K Messages
7 hours ago
Moved here.
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XfinityDena
Official Employee
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4.6K Messages
52 minutes ago
@user_uwq4s0 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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