Skip to main content
user_2v6nzq
1st Topic

Visitor

 • 

4 Messages

Sunday, October 19th, 2025 9:25 PM

Door sensor battery

I have replace the door sensor battery with three different batteries and the monitor keeps reading replaced battery soon. Is there fix?

Question

 • 

Updated 

6 months ago

30

1

0

Oldest First
Selected Oldest First
XfinityEmilyB

Official Employee

 • 

2.7K Messages

6 months ago

 

user_2v6nzq Welcome to our community forum! You've reached the perfect place to get help with replacing the batteries in your Xfinity Home devices. Did you install a brand new battery to replace the old one? Did you wait at least 10 seconds between removing the old one and installing the new one? You can find steps to reset your sensor here if you're still seeing the alert to replace your battery. 

 

4

0

user_2v6nzq

Visitor

 • 

4 Messages

@XfinityEmilyB​ Yes, did everything you advised and the sensor still reads replaced battery soon on the app.

Like

Reply

6 months ago

0

user_2v6nzq

Visitor

 • 

4 Messages

@XfinityEmilyB​ Yes, I replaced with a new battery and the sensor still reads replace soon on the app 

Like

Reply

6 months ago

0

XfinityEmilyB

Official Employee

 • 

2.7K Messages

 

user_2v6nzq Thank you for giving those steps a try. I'd like to access your account and continue troubleshooting together until we find a solution. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 months ago

0

user_2v6nzq

Visitor

 • 

4 Messages

Sensor still reads replace battery soon

Like

Reply

6 months ago

0

forum icon

New to the Community?

Start Here