Door sensor battery

I have replace the door sensor battery with three different batteries and the monitor keeps reading replaced battery soon. Is there fix?

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XfinityEmilyB

Official Employee

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2.4K Messages

5 hours ago

user_2v6nzq Welcome to our community forum! You've reached the perfect place to get help with replacing the batteries in your Xfinity Home devices. Did you install a brand new battery to replace the old one? Did you wait at least 10 seconds between removing the old one and installing the new one? You can find steps to reset your sensor here if you're still seeing the alert to replace your battery.

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user_2v6nzq

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3 Messages

@XfinityEmilyB Yes, did everything you advised and the sensor still reads replaced battery soon on the app.

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3 hours ago

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user_2v6nzq

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3 Messages

@XfinityEmilyB Yes, I replaced with a new battery and the sensor still reads replace soon on the app

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3 hours ago

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XfinityEmilyB

Official Employee

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2.4K Messages

user_2v6nzq Thank you for giving those steps a try. I'd like to access your account and continue troubleshooting together until we find a solution. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution.

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3 hours ago

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user_2v6nzq

Door sensor battery

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