Rik11's profile

Contributor

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62 Messages

Sun, Jul 31, 2022 6:54 PM

Don't want to use two step verification - How stop Xfinity from asking every time you sign in?

Xfinity tries to get you to turn on two step verification every time you sign in. The two step verification page opens every time you try to sign into an Xfinity page (instead of the actual page you wanted to visit). There's no way to decline the two step verification on the page. In order to get to the page you want without accepting two step verification you have to enter the page's address again. How can you get Xfinity to stop nagging to turn on two step verification (or at least put a decline button which would bring you to the page you wanted)?

jhqbraille

Contributor

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22 Messages

10 d ago

Same thing is happening here. When I sign in, it brings me to a window with no option but to select two-step verification. If I wanted to do that, I would have done it officially. I do not.

Since I'm already signed in, the work-around has worked to open a new web window. But that's ridiculous. 

If someone has a method to permanent remove this unwanted feature, please share.

J

(edited)

XfinityChe

Official Employee

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6.4K Messages

Hello! In my experience, those that don't want to enter a number usually enter 111-111-1111, or 000-000-0000. Does that work for you? 

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Rik11

Contributor

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62 Messages

@XfinityChe​ Wouldn't that change the mobile number on your account to 111-111-1111 or 000-000-0000 since the only available option is to change your number? Also, wouldn't you risk getting locked out of your account that way because you wouldn't be able to receive the verification text at those numbers?

plummerld

Contributor

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184 Messages

After a month of this in my case, after a large collection of chats, support phone calls, etc., I finally found the answer.

In my case, I had a private email setup in my profile. This satisfied the security issues because pretty much forever, you needed at least one of either a private email or your cell phone or both. And most Comcast web pages still reference this setup.

A few days ago, I found a Comcast web page called Protecting Your Xfinity Account Information: https://www.xfinity.com/support/articles/account-protection

Under the section Password Recovery, it says you can supply a private email, mobile phone number or secret question! I added the secret question. Now, with the secret question and private email I no longer get the intercept. I also do not have two-step verification enabled. Input the secret question in:

          My Account/Users/Your account

As I've passed onto them, they need to do some cleanup on their documentation, not to mention the popup that only says to add a mobile phone number! It should address the two options that are not enabled.

(edited)

New Poster

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4 Messages

Not acceptable.  Intercepting the web page and forcing the 2 step page is bs.  I'm glad you have a work around.  I don't want comcast to have any more of my information.  

Rik11

Contributor

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62 Messages

@plummerld​ I have an email address and cell number listed and added the secret question. I still get the enable two step verification nag page when signing in.

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