Visitor
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1 Message
Don’t want to disconnect
Hi, I’m currently paying $80.95 per month for my internet service, and I’d like to lower my monthly bill. I’m already an Xfinity customer and would prefer to stay with Xfinity if you can offer me a lower-cost plan or any loyalty/retention discount. I’m also willing to switch to a lower-speed plan if that can reduce my bill. Please let me know what the lowest monthly price you can offer me is, including equipment and all fees.
EG
Expert
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121.8K Messages
3 hours ago
Post moved here.
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XfinityQuemekia
Official Employee
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1.5K Messages
3 hours ago
Hi there! Thanks for reaching out @user_47o398! We'll be more than happy to review your current options.
Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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