Visitor
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2 Messages
Don’t switch to them
This is the absolute WORST experience I’ve ever had in my life!!! First they talked me into transferring in my mobile lines and doing the actual number transfer later…5 lines…$25 activation fee for each…THEN $25 MORE for each line to port in number!!! So duplicate activation fees (some triple due to issues with port) that I ended paying $100 over on bc I was tired of arguing……THEN after the install tech pulled in my driveway then drove off, leaving me to install my modem, they tried to charge me $100 install fee…got them to remove it..and now it’s this month and they are trying to charge me $100 for a supposed line they replaced that I have NO IDEA of! This is INSANITY!!!!!! So can they make changes/upgrades/whatever without your consent and then bill you for it??!!! Absolute insanity!!!! As soon as my device is paid off I’m going back to Verizon!!! They cost more but don’t try to scam you every month either!!!!!!
XfinityJamesC
Official Employee
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2.8K Messages
8 months ago
Greetings, @user_vkqlkh! Thank you for taking a moment out of your busy day to leave a post on our community forum about this incredibly frustrating experience. I'm sorry to hear you're still dealing with issues that should have been resolved by now, but you have come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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