Visitor
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1 Message
Don’t join Xfinity
Xfinity never sent me the full amount of money to pay off Verizon for the remaining balance owed on my device. Every time I talk to an agent, a new support ticket is submitted and I have to wait another 7-10 business days for a response. It’s now been 2 months and my Verizon bill has gone to collections. I will now be going out of my way to warn people against joining any Xfinity service. Thanks
XfinityMarshante
Official Employee
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792 Messages
5 hours ago
Hello, @user_u2cm6p, thank you for taking the time to leave a post. Sorry to hear about the experience you’ve had. I completely understand why you feel let down, and I appreciate you sharing this with us. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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