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user_qluc08
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Monday, March 9th, 2026 2:13 AM

Don’t cut other isps coax cable

Hi, I’m getting Xfinity  internet this Friday, I was wondering. I already have an isp but I’m keeping my orginal isp and just getting Xfinity for my self I was wondering if you guys could be careful and not cut the other isp coax cable thanks 

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9 hours ago

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XfinityVianney

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10 hours ago

 

user_qluc08, 

The tech should be able to navigate around the existing service the best they can. The tech will also give you a call before they arrive, and I would advise you to let the tech know during that call. This way, they know what to expect, and you can discuss your options for the new outlet and cable installation. 

 

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user_qluc08

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Would the tech be able to tell if the coax cable is already in use?

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10 hours ago

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XfinityVianney

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2.5K Messages

 

user_qluc08, the tech does have equipment that can detect signals, but they could assume the new installation would be a swap from your current provider. It'd be really important to give them a heads-up when they arrive. We can also leave notes for them for peace of mind. Since you want to keep the existing service, they'll run a new drop and create a new outlet solely for our service. If the internal wiring is being used by another provider, a new outlet will be installed, typically from an exterior wall into the home to avoid any issues. 

 

 

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10 hours ago

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user_qluc08

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Another question I have is how much will it cost to run a new outlet? Also how do I leave a note for the technician? 

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10 hours ago

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XfinityVianney

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user_qluc08, I was able to place notes on the installation order, so we got you covered there. The service visits are currently $100.00 for the installation, which would include any new lines/cables needed. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

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user_qluc08

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It is possible that I can have Xfinity and this other isp at the same time right? 

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9 hours ago

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