Visitor
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1 Message
Doesn’t work at all
Had a WiFi router that was older model had absolutely 0 problem with it then these Edit={language} charge me 140 dollars for the WiFi then put it back down to 100 dollars and the modem doesn’t even work I set it up and it keeps turning the green light on and shutting off randomly throughout the day
XfinityJeffB
Official Employee
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496 Messages
4 hours ago
Hello user_db4bsm, thank you for reaching out here in our Xfinity Community forum. I will be happy to take a look at your account and equipment.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…
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