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user_zixmdc
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Tuesday, May 20th, 2025 3:49 PM

Does Xfinity have customer service?

I have called every number there is and can not get a real person. As a customer for over 20 years I feel I’m going to shop for a new provider since Xfinity can not put a live customer service rep on the phone

Question

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Updated 

2 days ago

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XfinityEricB

Official Employee

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2.2K Messages

2 days ago

 

user_zixmdc I apologize the automated system is making it difficult to reach one of our phone reps, but we are always happy to assist you here. What is the reason for you reaching out today?

 

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user_bhzwso

Visitor

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1 Message

2 days ago

It is so frustrating! I have been trying to cancel a channel that I just added and apparently I'm paying for a channel that doesn't exist. I have to allow at least 1 hour of frustration in finally speaking to someone who can help.

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XfinityRoberto

Official Employee

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1.7K Messages

Hi there @user_bhzwso! I am sorry to hear you are having troubles trying to cancel a channel you added to the account. You are in the right place and we are happy to assist you today. If you do not mind me asking, what channel are you trying to cancel?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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