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Thursday, August 8th, 2024 6:20 PM

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Does Xfinity charge to bury a cable

Hi

I've received emails from Xfinity regarding burying of our cable. I simply want to know if there is a cost for this.

I've tried calling and using your online assistant. The person at the call center told me the emails and texts from Xfinity are a scam - is that correct?

Official Employee

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2.4K Messages

9 months ago

Hi there, user_1lfiq5! There is no cost to have the cable lines buried. You can read more about what to expect when an underground cable line needs to be installed or replaced here. If a communication, whether it be an email, text message, or phone call claiming to be from Comcast or Xfinity, seems suspicious in asking for payment or personal information, call us at 800-Xfinity (800-934-6489) to verify if the communication is legitimate. Our team is also available and can take a closer look too. You can find more info about Protecting yourself from fraud here.

 

2 Messages

Thank you for your help! Much appreciated!

Official Employee

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2.4K Messages

Don't mention it, user_1lfiq5! Thank you for taking the time to double-check with us here, and for your post so that other readers may benefit from the info exchanged. Take care and have a great one! We'll be here for support if anything more comes up. 

 

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