tplukas's profile

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2 Messages

Monday, February 15th, 2021 8:00 AM

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Does upgrade to xfi complete come with new gateway equipment?

I'm a recent xfinity internet customer and I'm renting the equipment.  After 1+ month of service, determined the unlimited data plan was needed.  I upgraded to xfi complete.  For some reason I thought the it required new gateway equipment. SO, my simple question is will comcast be sending me replacement equipment or do I continue using what I have?

 

Gold Problem Solver

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25.9K Messages

4 years ago

Hard to say yes or no because you didn’t say wha model you presently have

Gold Problem Solver

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3.3K Messages

4 years ago

Good afternoon, tplukas. Thanks for posting your question here in the community! The answer to it does depend on which model of modem you're currently using. A lot of times our customers are already leasing modems that are xFi capable, where a modem swap isn't required. Here is a great link you can use to compare with the model of your current modem in order to determine if it has xFi capabilities or not: https://comca.st/2N8eel3. Let us know what additional questions you have! We can also help with a modem swap if needed. 

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2 Messages

4 years ago

My current model is CISCO DPC3941T.

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