Visitor
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3 Messages
Does migrating the Primary Email Acct to Yahoo block access to other Comcast.net email accounts?
My primary email account received an email inviting the migration to Yahoo. Before I do that, and since I will no longer be able to log into Xfinity, how do I retain access to the other email accounts under the primary accounts 'umbrella'?
BTW, I tried many times but Xfinity Assistant cannot answer this question, or any question, for that matter. The 855-206-1261 number provided on the Yahoo Migration Help page will not connect me to a human for clarification.
To complicate matters further, several of my 'recovery email' accounts were hacked past summer. This primary account has been the single replacement account. I need to make sure the migration is seamless and all files/emails are migrated over.
XfinityJohnG
Official Employee
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2.3K Messages
5 hours ago
Thank you for reaching out to our team. All active comcast.net email accounts will have the option to upgrade to the Yahoo Mail. An email account is considered active if it has been signed in to within the past two years.
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BruceW
Gold Problem Solver
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26.9K Messages
4 hours ago
You will still be able to log in to Comcast/Xfinity and manage secondary accounts. You just won't be able to log in to Comcast/Xfinity webmail.
AFAIK Yahoo does not have anything like a Primary account concept -- all email accounts are independent. The only way to access other accounts is by logging in with their UserID and password.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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User2025
Visitor
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3 Messages
3 hours ago
Ok, I did expect to have to transfer each email account separately to Yahoo.com.
My concern was that migrating the PRIMARY comcast.net email account would block its availability and my ability to access the other comcast.net email accounts.
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BruceW
Gold Problem Solver
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26.9K Messages
2 hours ago
You CAN access a Yahoo account from a different account, by selecting the "..." (More) item, then Settings, then Mailboxes, then Add. Then select the kind account you want to access and enter its UserId and password.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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XfinityChelseaB
Official Employee
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2.1K Messages
2 hours ago
@User2025, It sounds like you have a couple of suggestions from our experts. Did that help answer your questions?
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