1 Message
Does live agent exist?
How do I contact a live agent to find a new promotion to sign a contract or cancel service? There is no option to transfer to live agent when calling the 800 number.
1 Message
How do I contact a live agent to find a new promotion to sign a contract or cancel service? There is no option to transfer to live agent when calling the 800 number.
XfinityAdrienne
Official Employee
•
1K Messages
15 hours ago
Hey there, user_hjepgc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. We can certainly help you here over this platform, or you can reach out to our Xfinity Assistant here or when calling in, continuing to request to speak with a billing agent. I would be happy to explore all available options with you, and if you wish, we can cancel the account with you too. Can you please send us a DM to get started?
Please send us a direct message with your full name, business name, full address, and phone number.
• Click "Sign In" if necessary
• Click the "
Direct Message icon”
(upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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