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user_v0yjyy
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6 Messages

09/11/2026 7:48 PM

Does Customer Service still exist at Xfinity?

I've been trying to talk to a real person at Xfinity for well over a week but can not get by the automated messaging. There is no option to talk to a real person anymore. How can I go about talking to a real person?

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34.9K Messages

12 hours ago

@user_v0yjyy 

I've been trying to talk to a real person at Xfinity for well over a week but can not get by the automated messaging. There is no option to talk to a real person anymore. How can I go about talking to a real person?

You can't physically talk with a real person here, however we are real people.  If you will post your issue here an official employee from the Corporate office will reply.  Please leave out any personal identifying information, such as your name, address, phone #, email address, etc.

Thanks!

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user_v0yjyy

6 Messages

Great. I’ve been trying to call and talk to customer service for a week but the automated messaging won’t allow that.  

My individual Internet service normally works perfectly. There has been an unresolved network issue in my neighborhood for approximately 10days. Xfinity technicians have repeatedly been working on the poles/lines, and my service is being interrupted while they troubleshoot the issue. I need someone who can address the ongoing neighborhood problem and indicate when it will be resolved. I would also like to know whether I can receive a credit for the repeated service interruptions the technicians are causing

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12 hours ago

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XfinitySeth

Official Employee

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1.6K Messages

5 hours ago

Hello user_v0yjyy, and thanks for dropping by our community! We're a corporate team all based out of the US here in this forum, so we're happy to help with whatever you need 👍 I was able to read that you've been experiencing some interruptions in your area due to some network issues that our local team have been working on. Is that correct?

 

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