Documenting Comcast Xfinity Fraudulent Practices

Comcast Xfinity Fraudulent Practices

My husband and I called Comcast / Xfinity on 6/22/2024 after receiving  a surprise bill $139.80 instead of a monthly bill of $85. 
We witnessed 3 fraudulent practices:
1. Comcast never informed us in any way about the price hike. No email or text. Nothing.
2.   When we called Comcast, their automated attendant offered us 17 times to speak with their Chat Bot before finally connecting us to a live person!
3. The worst part was the representative, identifying herself as Nardine. She tried to play a Bait and Switch. Nardine told us that she is sending us via text message a "New Deal" for our plan with a monthly bill of $50. The text message that she sent (attached) did not specify the actual speed of the plan, but instead it says "Connect More". While Nardine was rushing us on the phone to click the "I agree" button, we searched via Googled  and saw that the speed Nardine offered was "Connect More 200Mbps to 300 mega bits per second" instead of our current 1200 mega bits per second! 

We want the Public Utilities Commission to investigate Comcast / Infinity for the 3 fraudulent practices which we have observed  and documented; to demand Comcast / Xfinity to provide the PUC a list of all customers which were tricked to switch to a lower speed without their knowledge since the offers that Comcast / Xfinity sends do not state the actual speed but instead use product names  to prevent customers from understanding what their actual speed will be.