Visitor
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3 Messages
Do we need to cancel to get an affordable rate?
We have been with Comcast for years, and we are hoping to drop from gigabit to actually be able to afford our internet. We are even willing lock in to a term but are being told there are no options but to go up on speed and term contracts are only available if you are starting new to Comcast.
My takeaway is that xfinity doesn’t want customers to stick around, because we are thoroughly priced out. I hope someone can help, customer retention used to be helpful.
EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCBrandon1
Problem Solver
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770 Messages
2 years ago
Hello, and thank you for reaching out for help with your account and service. When you work with us over social media, we will always provide you the best availble rates. You are in the right place for help. To begin, send me a direct message to get started.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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CCBrandon1
Problem Solver
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770 Messages
2 years ago
Hi! Thank you for the direct message, and I am happy to help! I live on a budget, and always looking for the best deals. To begin, can you please confirm your first and last name, and the full service address?
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user_8d2e5e
Visitor
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3 Messages
2 years ago
I sent my name and address via direct message
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user_8d2e5e
Visitor
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3 Messages
2 years ago
I have accepted the deal and believe it has gone through, correct me if I am wrong. Thank you very much! I am beyond satisfied
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