DO NOT TRUST Xfinity — Misleading Sales, Broken Promises, Zero Accountability

I had one of the worst customer experiences I’ve ever encountered.

I signed up for Xfinity NOW plan on March 28, expecting a simple setup so I could continue working from home. The device arrived late, so I went to a physical store — and that’s where everything went wrong.

The store staff convinced me to upgrade my plan and even switch my mobile line to Xfinity, promising:

• Immediate WiFi installation
• Unlimited hotspot access right away
• Seamless setup

To do this, I had to give up 8 months of a prepaid mobile plan I had already fully paid for — which is now irreversible.

Then reality hit.

👉 After all the promises, they suddenly realized my location doesn’t even have proper wiring.

👉 They scheduled installation for April 2 — I waited DAYS without internet, unable to properly work.

On April 2:

• Technician showed up
• Confirmed there’s no wiring
• Did NOTHING
• Had a terrible attitude and left

No solution. No escalation. Nothing.

I followed up again.

They scheduled another appointment:

• April 4 (9–11am) → NO SHOW
• Rescheduled by store manager:
• April 4 (2–4pm) → AGAIN NO SHOW

At this point:

• I have NO WiFi
• I already lost my previous mobile plan (8 months prepaid gone)
• I’m now trapped paying higher rates unless I stay bundled
• And I’ve been misled at every step