Visitor
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1 Message
DO NOT LISTEN
I am moving, paid my internet service invoice (automatically) on 23 April. Another person is moving in and starting service. ALL I want to know is when my service will actually be terminated. ALL I got from the person I called was a HARD SELL on a protection plan for three years. I told them NO 20 times at least and ALL they did was go back to their script. I could NOT get them to stop and could NOT find out actually when my service would stop. If I can possibly find ANY other supplier at my new address i will use them including StarLink.
THIS IS NOT CUSTOMER SERVICE THIS IS HARD SELLING AND IT OS APPALLING.
XfinityVianney
Official Employee
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2.2K Messages
1 month ago
Hello, thank you for reaching out and creating a new post. I see you had questions about your disconnect, and I'll be glad to help provide some clarity. Please send me a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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