1 Message
DO NOT GET XFINITY CUSTOMER SUPPORT IS DEAD
They switched to a [Edited: Inflammatory] automated system that won't connect you to a human if your life was depending on it. And the system is as helpful as getting [Edited: Inflammatory].
25+ years a customer and i finally have to admit that they don't care about existing customers. Hints why they don't invest in paying human operators and the price cost an arm and leg once promo period ends
XfinityAldrik
Official Employee
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1.6K Messages
8 days ago
Good afternoon @user_wqkj3r! We’d love the opportunity to turn this experience around. You mentioned you were experiencing issues getting a hold of a representative and mentioned promo expiration. Were you still needing assistance with looking at our promotional options?
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