Do NOT get NOW mobile service!!!

guys, do not accept NOW mobile services. I know the deal sounds sweet but when you run into problems, there's no customer service line, only a chat via the app and in the chat itself, the agents respond whenever they feel like it. Been on the chat for like 9 hours on a Saturday. One agent exited chat as soon as he saw it was still me lol. Frustration since day 1 of getting persuaded into NOW mobile while on the phone with xfinity for a different issue. Didn't know i was making the greatest mistake and now I seem stuck with it. I currently cannot make or receive calls and texts because my line is on "pause" and there's no way to pay for it via app or website because it says i "don't have active NOW services". everything seems locked and redundant. chat agents offer zero help. i went in the store at least they tried but still my issue wasn't resolved yet the store has "NOW" items on display. why sell something which you don't have the expertise for and the only help is some bot via a chat app? Cheap isn't always cheap. You get what you pay for. I have lost so much time and money chasing to get this issue resolved and now I might be forced to get a new number with a new carrier.. something I did not want.