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user_257c0f

Visitor

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2 Messages

Saturday, August 27th, 2022 1:31 AM

Closed

Do I need to pay early termination fee if I upgrade my internet plan?

Also, will the new plan contract time start from the new date or from the old contract's start date?

Question

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Updated 

2 years ago

2.6K

1

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CCShan

Official Employee

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443 Messages

3 years ago

Hello there! We're happy to answer your questions. You are only charged an Early Termination Fee if you are on a term agreement and cancel all services completely. There is no fee to change your plan at any time. Your new plan would start from the day that you approve the new plan (or the date that you specify) and has nothing to do with your previous plan's dates.  

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user_257c0f

Visitor

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2 Messages

@XfinityShan​ where can I check how many months my contract is left?

3 years ago

0

CCShan

Official Employee

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443 Messages

You can view your agreements in the handy Xfinity My Account app or online at  My Account  then Settings, Legal Agreements and Contracts. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

0

user_ce5ee5

Visitor

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1 Message

I just upgraded to an unlimited data plan for home internet. I was charged a $105 termination fee without being told. I'm trying to resolve right now with customer service...

2 years ago

0

Again

Expert

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31.5K Messages

@user_ce5ee5​ 

Please start a new thread with your issue.  You'll get faster response that way.

I'm closing this 5 month old thread.

Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

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