Visitor
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1 Message
Do I have unlimited data?
Hello, my account shows that I have unlimited data, but I have been getting texts and emails from xfinity saying that I am close to the data cap and that I will be charged if I go over this threshold. Do I or do I not have unlimited data on my plan? Will I have to pay extra if I go over 1.23 TB of data?
XfinityKei
Official Employee
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1.8K Messages
14 days ago
@elynnaie This is a great question! I am happy to confirm your data options for your account. Can you please direct message me your first and last name along with your full service address so that I can assist you!
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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