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Thursday, February 20th, 2025 12:07 PM

Do I have to give my employer the technicians name and employee id for proof of internet repairs

My boss wanted proof of internet repair appt. I have them the email confirming the appointment but then they asked me to provide the name and employee number of the tech

Expert

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111.7K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.4K Messages

5 months ago

 

user_56isg4 Thank you so much for reaching out for help with information regarding your tech appointment. I am not sure if we would be able to provide the employee ID but we would be more than happy to look up the technicians name for you and we can check into if we are able to provide the employee ID.  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

2 Messages

Thank you but I handled the situation. I didn’t and wasn’t going to provide any additional information. Thanks for responding 

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