user_v551x2's profile

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13 Messages

09/27/2026 1:10 AM

Do I Have Symmetrical 2GB Upload Speeds in My Area?

I think Xfinity has completed the network upgrade in my area as I can see that I can now select a 2gb asymmetric plan for my account, whereas before 1.2GB was the fastest I could select. However, with that plan it states typical upload speeds are 293 mbps. That's significantly faster than my current 40, but not the 2gb speeds offered with symmetric X2 plans. Is it a matter of DOCSIS 4.0 modems not currently being widely available or is 293mbps the fastest I can expect to get in the foreseeable future? 

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Official Employee

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1.8K Messages

1 month ago

@mgreer316 Good question and thanks for posting. This https://www.xfinity.com/broadband-labels page will show what the location or address you enter should have for both download and upload speeds. From there you want to verify if your equipment can reach those speeds. Check all the modems that can reach the enhanced upload speeds here https://www.xfinity.com/support/internet/customerowned. X-Class Internet (X-300, X-500, X-Gig, X-2Gig) offers equally fast upload and download speeds above 200 Mbps. These speeds are available in limited areas, and customer-owned modems are not currently compatible with X-Class speeds. 

New Poster

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13 Messages

@XfinityBenny​ Thanks for the response. However I'm still not clear. For instance, the broadband label for the 2GB plane says in the "Speeds Provided with Plan" section that the "Typical download speed" is 2336 Mbps, and the "Typical upload speed" is 293 Mbps. But you stated that the X-Class Internet offers equal download and upload speed. Is the quoted upload speed just for currently available customer owned modems and that equal upload speeds are only available with Xfinity modems? If the later is true, then is the XB10 the only modem currently cable of delivering equal upload speed? 

Official Employee

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4K Messages

 

user_v551x2. We currently have two types of network areas. The first is our Next Generation network, which supports higher upload speeds of up to 200 Mbps depending on the speed tier. The second is our FDX network, which provides symmetrical download and upload speeds and is currently available in select locations. Based on the speeds shown on your broadband label, it appears your address is served by our Next Generation network rather than an FDX area. To clarify, the equipment itself does not determine whether symmetrical speeds are available. That is determined by the network infrastructure serving your location and the speed capabilities provisioned for that area. While compatible equipment is required to take advantage of available speeds, the availability of symmetrical speeds is ultimately location-dependent. 

 

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New Poster

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13 Messages

Ahh!!! OK, that makes sense. I didn't realize there were 2 different types of network upgrades. So, does that mean a First Generation upgraded neighborhood will not get the FDX upgrade? IOW, the 200-300 Mbps upload speed is as fast as that neighborhood can expect? 

Official Employee

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4K Messages

user_v551x2. For now, that is correct! Things might change in the near future as we continue to upgrade our network. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

New Poster

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13 Messages

Thank you so much. I know what I need to know. Out of curiosity, are there technical reasons First Generation neighborhoods aren't getting FDX or is it a business decision?  

(edited)

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